Delivery Information

Free Delivery

Free delivery is offered on all orders over R800.00 in value and less than 15kg in weight that fall within our preferred courier company's delivery range. This includes most major city centres within South Africa.

 General Delivery Information

If you do not qualify for free delivery, you will then have the option of courier door-to-door and / or Post Office, depending on your location. We charge a flat rate fee of R75.00 for either Post Office or Courier for any order with a value of R799 or less.Traditional snail mail (Ordinary Parcel via the Post Office) includes tracking , although it does take 3 - 10 days from the date that your parcel is dispatched. Door-to-door usually arrives within 24 hours if you are within the Johannesburg Metropolitan area and 48 - 72 hours if you are in any other major city centre - this is from the time that your parcel is dispatched from our office. All parcels are dispatched as soon as we have received the products from suppliers should we not be holding your specific products in stock. Delivery via courier door-to-door takes place Monday to Friday during office hours only. Orders might occasionally be shipped in 2 or more parcels due to logistics and timing, but generally all items are shipped together in one parcel.

 Delivery Address

If your parcel is being shipped via courier door-to-door, you must provide a DAYTIME physical address for delivery. Parcels being shipped via the Post Office can be sent to a postal box address or your physical address of choice. If you opt to have your parcel shipped via the Post Office to a physical address, it will then go to the Post Office nearest the address supplied. We only ship parcels to addresses within our South African borders.

 Timing

We do our utmost to ship all parcels within 2 to 7 working days, but depending on the products in your cart, this might be slightly longer or shorter. Your order will be updated on a regular basis, so please log in and check the comments listed in your order. These are estimated times only - we are reliant on quick turnaround times from both suppliers and courier companies. Should we run into any situations where stock is not available from a supplier or importer (out of stock or recently discontinued etc.), you will be notified immediately and given the option of swopping this item or obtaining a credit voucher or refund.

Collections

All clients in the Johannesburg area are welcome to collect from our office directly - we are based in North Riding. If you are based elsewhere in the country and would like to use your own courier to collect from us, that is also 100% fine. Please send us an email to info@dogwear.co.za or call us on 0829977203 to make these arrangements. After hours and weekend collections can also be arranged.

Oversized / Weekend / After Hour / Urgent

For emergency deliveries that do not fit our usual delivery schedules, or for products that are extremely big (eg. travel carriers), additional courier costs will be due. Please send us an email to info@dogwear.co.za or call us on 0829977203  to discuss possible options.